PROTOCOLS IN OUR FACILITIES

• All facilities are disinfected daily
• You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
• Protective screens in customer service areas
• The lifts can only be used by one person at a time or at most by 2 people who share the same room
• Room keys will be disinfected before handing them over
• Towels and bed linen are washed at high temperature
• Sanitiser, gloves and masks available to all guests
• TV remote control and telephone are sterilised daily in all rooms
• Open or foot-operated waste bins lined with a bag

PROTOCOLS FOR GUESTS

• Wearing gloves and masks is compulsory
• They will find hand sanitiser in the common areas
• Insofar as possible, payments should be done by credit card
• POS systems will be disinfected regularly

PROTOCOLS FOR OUR EMPLOYEES

• All members of staff know the new health and safety measures
• Our staff will wear gloves and masks at all times
• Staff uniforms are washed and disinfected daily
• Co-workers must stay at least 1.5 metres apart
• Reception staff will disinfect the counter every time they finish attending a client

CATERING PROTOCOLS

• Breakfast will be delivered through Room Service
• We will leave an empty table between diners to guarantee the safety distance
• Orders will be served following all safety measures and delivered under a cover
• Breakfast will preferably be served in your room

ROOMS CLEANING

• Your room will be cleaned and disinfected by our room service using the VAPODIL.
• This, thanks to the action of steam reaching a continuous temperature of 120°C, combined with a pressure of 4 bars, offers you the assurance of a thoroughly disinfected room.
• Indeed the detergent, bactericidal and fungicidal properties of the steam temperature ensure excellent disinfection results and the elimination of microorganisms and other bacteria.